Frequently Asked Questions

We recommend always keeping your kombucha refrigerated as it keeps those millions of hard-working probiotics alive. Keeping the product outside of refrigeration for too long can impact the taste and quality of the kombucha, as it is a fermented product with live cultures.

Kombucha is a food, not a drug or supplement. As such, it’s best to think about kombucha as you would any other healthy food or beverage - there is no known “right” or “wrong” amounts to drink. While we always recommend that people drink the amount that makes them feel good, it might be helpful to know that one bottle has 1B probiotics at the time of bottling, or twice the amount of the World Health Organization (WHO) daily recommended amount of probiotics. Most of us here at Health-Ade drink a bottle a day! :-)

As always, it's a good idea to talk through any dietary changes with your healthcare provider.

All kombucha has trace amounts of alcohol. Health-Ade kombucha is under 0.5% alcohol by volume so it's considered "non-alcoholic."

SunSip is a gut-healthy soda with benefits from Health-Ade that delivers the flavors you love and the good stuff you need! Available in classic and craveable flavors, this healthy soda swap includes prebiotics, vitamins and minerals. Plus, there is no stevia in sight! SunSip is sweetened with fruit juice, monk fruit and cane sugar. Each can contains 5 grams of sugar and 35 calories or less. A few tasty sips will transport you to those sunny summer days, because life's sweeter when you sip better!

SunSip is Non-GMO certified by The Non-GMO Project, certified Vegan, certified Gluten-Free, and Kosher Parve certified by Kosher LA.

SunSip is a gut-healthy soda with benefits from Health-Ade that delivers the flavors you love and the good stuff you need! This healthy soda swap includes prebiotics, vitamins and minerals.

Prebiotics: Gut healthy prebiotic fibers from agave inulin nurture a happy gut.

Vitamins: A good source of Vitamins C, B6, and B12 support your everyday immunity and energy.

Minerals: A good source of Zinc and Selenium promote your inner and outer glow.

Plus, there is no stevia in sight! SunSip is sweetened with fruit juice, monk fruit and cane sugar. Each can contains 5 grams of sugar and 35 calories or less.

SunSip is a beverage, not a supplement. As such, there’s no “wrong” or “right” amount to drink. We like to have several throughout the day - one with lunch, one in the afternoon, and one with dinner. But you do you! Enjoy it just as you would any other sparkling beverage.

Just like other Health-Ade products on our website, SunSip 12-packs are available for recurring delivery with a 15% discount off the regular online price. Once you place a subscription order, you can easily access an account portal with options to change flavors, order frequency, reorder dates, quantity, see tracking information, or cancel future orders.

Health-Ade kombucha deliveries will arrive in approximately 2 to 5 business days, dependent on the day of purchase and your delivery location. Please be sure to check your tracking information to see when your shipment will arrive.

If your package gets damaged before it arrives, please contact us at help@health-ade.com and we will be happy to coordinate another delivery.

Sometimes, our shipping process creates a FedEx label a couple of days before the shipment leaves our refrigerated warehouse. Not to worry, you’ll get a follow-up notification when the order is officially on its way! If your order takes more than 5 business days to arrive, please contact us at help@health-ade.com for assistance.

Luckily, the probiotics in Health-Ade can survive any of the shipping timelines available through our website. Whether your delivery arrives with cold, warm, or no ice packs, you can refrigerate your delivery and safely enjoy drinking it.

Due to our products' complex shipping requirements, all sales are final and we, unfortunately, cannot offer to process cancellations or accept returns. If you need further assistance, please contact us at help@health-ade.com.

For all FedEx deliveries, you will need to request any changes to delivery directly through their website. You may need to create an account to proceed, and in any case you should be able to find all the necessary information here: https://www.fedex.com/apps/fdmenrollment/

We apologize that we cannot communicate special delivery needs on customers' behalves to FedEx. Please feel free to reach out with any further questions. We are happy to help however we can!

At Health-Ade, we prioritize product quality and consistency and apologize for any product received that does not represent this commitment.

Please submit the following to help@health-ade.com, and we will make every effort to rectify any challenges:

1. Kombucha Flavor
2. Expiration Date (near the bar code)
3. Lot Code (3 digits next to expiration date).
4. Where the bottle was purchased, if not online.
5. A photograph of the bottle(s) in discussion.

Surprisingly, shipping packs of our products directly to customer homes winds up costing a lot more money than shipping many 12-packs in bulk to grocery stores, where you find single bottles priced at similar prices to our website. We apologize for this inconvenience, but because of this we cannot match prices online. We do host promotional discounts from time to time and encourage you to join our email and SMS lists for real time updates.

On all our product pages, there is a “frequency” section, where you can choose to purchase one time or select a subscription cadence that works for you. Learn more here!

Absolutely not! We will send you an email 3 days before processing subscription orders to give you time and ability to make any adjustments. You can update your subscription to another flavor, skip upcoming deliveries, or make other subscription changes by logging into
your account here!

Once you place your first Health-Ade order, you can sign up for an account and manage your subscription here.

Unfortunately, we have not found a safe and cost effective delivery method for 48oz bottles of Health-Ade. Please check out or store locator page to find a retailer near you that carries them.

No! After creating an account, you will earn rewards points for every purchase made on Health-Ade.com. Redemptions will apply to one-time purchases only. In other words, you may not apply rewards discounts to your ongoing subscription. If your fridge is getting too full, you can always skip one subscription order while you enjoy any rewards redemptions.

You can log into your Rewards account or you can create an account here and manage your points!

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

You will have one year after earning the point to redeem them.

If you return the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your account!

Thanks for your interest in working with us! To submit a partnership/ collaboration request or idea, please reach out to partnerships@health-ade.com. Please be advised- we get an enormous number of emails every day and while we read all of them, we cannot respond to each one. We will be in touch if there is an interest in collaborating. Thank you for your understanding. 

If you have any additional questions, we're here and happy to help ✨