FAQ

FAQ


  • What is Kombucha?

    Kombucha is fermented tea, and it naturally contains probiotics and healthy organic acids. It has been consumed for thousands of years across countless cultures as a beverage that promotes health, and has recently been on a major rise in the US. A little tart and a little sweet, with just the right amount of bubbles, kombucha is a delicious natural treat!

  • What is Kombucha SCOBY?

    A SCOBY (Symbiotic Culture of Bacteria and Yeast) is the culture used to turn sweet tea into kombucha. It’s a cellulose matrix of friendly bacteria, yeasts, and enzymes (probiotics) that will eat the sugar in sweet tea and in exchange make bubbles and healthy organic acids. It may look weird, but it’s totally natural–and it’s similar to what is used to make many fermented foods, like real yogurt, kefir, and sourdough bread!

  • What are the benefits of Kombucha?

    Kombucha is a food, not a drug or a supplement. So it’s best to look at kombucha like you look at a bag of carrots–delicious, natural, and makes you feel good. Of course, kombucha, like all fermented foods, naturally contain probiotics and healthy organic acids–and the science is strong around their benefit to our digestion and our bodies. In the end, try it and see how it makes YOU feel. That’s your best indication for what its benefit will be, beyond great taste!

  • Is Kombucha Tea?

    Kombucha is as much like tea as apple cider vinegar is apple juice…so NO, it’s not really thought of as a tea. It’s a fermented tea, and it tastes quite a bit different than tea. It’s cold, bubbly, and slightly tart/sweet.

  • Is it easy to make Kombucha?

    It IS easy to make kombucha, and we highly recommend it! You can find the recipe online, and here are a few tips: get the highest quality SCOBY you can find to start (we recommend kombuchakamp.com), use the best ingredients and highest quality flavors for your brew, and ferment in glass to prevent plastic and metal leaching. Also, be patient–it can take some time to get good at brewing–keep at it and you’ll get there!

  • How often should I drink Kombucha

    Kombucha is a food, not a drug or a supplement. So it’s best to look at kombucha like you look at a bag of carrots–delicious, natural, and makes you feel good. When you look at it like that, you’ll realize there is no “right” amount or “wrong” amount to drink. Drink as much as makes you feel good! Some like a ½ bottle, some like a full bottle–some like 4 bottles! There is no rule here, as it’s a natural food.

  • I have something in my Kombucha, Yuck

    Kombucha is a fermented food, and in fermentation the cultures of probiotics like to form a cellulose matrix to live in (called a SCOBY). At Health-Ade, we try hard to filter that out before we bottle it, but sometimes the cultures can make it through. This is a totally natural part of the brew, and not indicative of anything foul or bad. Many here consider it a “bonus” because it’s arguably a big dose of the good stuff. At the same time, if you don’t like it, just don’t drink that part. It’s like the “mother” in apple cider vinegar.

  • Does Kombucha have vinegar in it?

    Real kombucha should not have any vinegar in it as an ingredient, although many mass-produced brands have opted to hasten their process by adding it as a filler.

    However, kombucha DOES end up having vinegar (acetic acid) and other types of acids (malic, tartaric, gluconic/glucoronic) in it because that’s what develops in fermentation: the SCOBY (the culture of probiotics in kombucha) eats the sugars and makes them healthy organic acids.

  • Why is my kombucha flat?

    Some bottles can be more effervescent than others, but fewer bubbles does not mean anything is wrong with your kombucha. We’ve recently begun gently carbonating our kombucha, to ensure every bottle has the same bubbly effervescence we all love, and expect this change to be complete by the end of the year. In the meantime, if you are left craving more fizz, please contact us here.

  • How much caffeine is in HA?

    Our kombucha has between 5-15mg of caffeine per serving, which is similar to the amount in a cup of decaf coffee. For comparison, a cup of regular coffee has about 100-120mg and a cup of tea has about 30-40mg. While our kombucha is brewed using black and green tea, much of the caffeine dissipates during fermentation, which is why the finished product is lower in caffeine than regular brewed tea.

  • What are the ingredients in Kombucha?

    Kombucha is made using 4 ingredients: water, tea, sugar, and a SCOBY.A SCOBY (stands for Symbiotic Culture of Bacteria and Yeast) is the culture that ends up turning sweet tea into kombucha, and it’s similar to what is used for fermenting real yogurt, kefir, and sourdough. Any kinds of flavors can be added to kombucha at any part of the process. Of course, like with anything else, the quality of ingredients and vessel you use will highly impact the end flavor and quality, so be sure to use glass and only use the best ingredients to brew and flavor.

  • Does Health-Ade Booch Pop need to be refrigerated?

    Health-Ade Booch Pop can be stored at room temperature, but tastes best chilled. We recommend refrigerating it at least a few hours before consuming.

  • What are Belly Benefits?

    Health-Ade Booch Pop has unique belly benefits thanks to acids from fermentation, minerals, and prebiotics. Here’s a more detailed breakdown of those elements:

    - Acids from Fermentation​
    - Acetic, lactic and gluconic acids are just a few of the belly-loving kombucha-derived healthy acids in Health-Ade Booch Pop​
    - Healthy acids offer anti-inflammatory and antioxidant properties and aid in digestion​
    - Minerals
    - Magnesium, calcium, and a blend of other naturally occurring minerals that nourish a happy gut​
    - Known to reduce unwanted stomach acids and relax muscles within the digestive tract​
    - Derived from organic seaweed which is naturally rich in minerals
    - Prebiotics
    - Plant-based fiber from cranberry act as "food" for probiotics to help nourish a healthy gut and promote a diverse microbiome
    ​- Complements the probiotics in Health-Ade Kombucha to support full-spectrum gut health

  • What's the difference between HABP and Kombucha?

    Health-Ade Kombucha is bubbly fermented tea. It’s a living food, naturally rich in probiotics and healthy acids from fermentation, and is made with just 4 ingredients: water, tea, sugar and culture (SCOBY).

    Health-Ade Booch Pop is our newest feel good bubbly beverage: a soda you can feel good about drinking! With prebiotics (aka “food” for probiotics), happy gut minerals like magnesium and calcium, and only real ingredients, Booch Pop gives you everything you want in a soda, and nothing you don’t!

  • Where can I find Health-Ade Booch Pop?

    Health-Ade Booch Pop is available at Whole Foods Markets nationwide, and via our online store, health-ade.com. Beginning in December 2020, you’ll start to see Health-Ade PLUS expand to more retailers near you. (Yay!)

  • Why does HA+ cost more than normal HAK?

    Health-Ade PLUS combines our original kombucha with additional, high quality ingredients to help you fulfill a variety of need states. These additional functional ingredients are super at giving you the boost you’re craving, but also add to our costs, so this Health-Ade PLUS is slightly more expensive than our kombucha. We hope you will agree- the results are worth it!

  • Where can I find Health-Ade Plus?

    Health-Ade PLUS is available at Whole Foods Markets nationwide, and via our online store, health-ade.com. Beginning in December 2020, you’ll start to see Health-Ade PLUS expand to more retailers near you. (Yay!)

  • What's the difference between Health-Ade Kombucha and Health-Ade Kombucha Plus?

    Health-Ade PLUS is our original kombucha, naturally functional on its own, with extra function! Each flavor has ingredients associated with different desired feelings and mood states, so you can reach for whatever you need in that moment. It’s the same Health-Ade Kombucha you love PLUS added benefits!

  • How long will my order take to deliver?

    Health-Ade kombucha deliveries will arrive in approximately 2-5 days, dependant on the day of purchase and your delivery location. Please be sure to check your tracking information to see when your shipment will arrive and enjoy!

  • How do your subscriptions work?

    Customers with a Health-Ade subscription will receive 15% off each order. Orders will be processed weekly, monthly or on frequency preferred. Shipments will be delivered in 2-5 business days.

    We encourage subscribers to create an account with us. This allows subscribers to modify flavors, order date, payment information, and more. 

  • How do I reach out for support with my order?

    If you need help or have questions about your kombucha delivery experience, please visit our website Contact page HERE.

  • Can Health-Ade deliver to a P.O. Box?

    We unfortunately cannot delivery to PO Boxes at this time. Visit each product page to check if we deliver to your zip code and stay tuned for more exciting announcements!

  • Can I have product shipped internationally?

    We unfortunately cannot deliver to international addresses at this time. Visit each product page to check if we deliver to your US zip code and stay tuned for more exciting announcements!

  • How much does shipping cost?

    We offer free shipping! There are no additional shipping charges for orders placed in the US (not including Hawaii and Alaska).

  • How do I track my order?

    When your order is processed, you will receive a Fed Ex tracking number. Please use this tracking number for additional information regarding your shipment.

  • How are my items shipped?

    We ship our kombucha in insulated curbside recyclable packaging with ice packs so that the product stays sufficiently chilled until you’re able to refrigerate and enjoy the bubbly goodness!

  • Can I return my online order?

    Due to the complex temperature and packaging requirements for shipping kombucha bottles, we unfortunately cannot accept returns. If you experience an issue with your order, please email help@health-ade.com. We'll do everything we can to make it up to you!

  • How do I return my in-store purchase?

    Any returns or refunds for products purchased from a grocery store or from another location other than our website should be directed to where the product was purchased.

  • My order says it was delivered, but I did not receive it

    Please contact us with help@health-ade.com immediately. Our team will be more than happy to assist you with this inconvenience.

  • Are you sold in Canada?

    We’re excited to share that Health-Ade is now available in Canada! Distribution is still somewhat limited, but our kombucha can be found in select retailers including Whole Foods, Buy Low, IGA, Choices Market, Fairway Markets BC, Nature’s Fare, Market on Yates, Market on Millstream, SPUD, Urban Fare, and Pomme Natural Market. Stay tuned as Health-Ade will be available in more Canadian retailers this year.

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