Contact Us

1-844-FERMENT

24325 Crenshaw Blvd
Torrance, CA 90505

  • Why is my kombucha flat?

    Sorry to hear that! Some bottles can be more effervescent than others, but fewer bubbles does not mean anything is wrong with your kombucha. We’ve recently begun gently carbonating our kombucha, to ensure every bottle has the same bubbly effervescence we all love, and expect this change to be complete by the end of the year. In the meantime, if you are left craving more fizz, we’d be happy to send you a free bottle coupon so you can pick up another Health-Ade, on us.

  • How much caffeine is in Health-Ade?

    Great question! Our kombucha has between 5-15mg of caffeine per serving, which is similar to the amount in a cup of decaf coffee. For comparison, a cup of regular coffee has about 100-120mg and a cup of tea has about 30-40mg. While our kombucha is brewed using black and green tea, much of the caffeine dissipates during fermentation, which is why the finished product is lower in caffeine than regular brewed tea.

  • Is Health-Ade pasteurized or unpasteurized?

    Health-Ade kombucha is not heat pasteurized.

  • How can I reuse or recycle the bottles?

    Thanks for your interest in reusing our bottles. We do our best to consider sustainability at every stage of our production process, and truly appreciate fans like you who want to do their part too. Unfortunately, we can’t accept empty bottles at this time, but we do have a few suggestions for repurposing them! We love turning bottles into soap and cleaner dispensers by adding a pump or spray nozzle and refilling with bulk hand soap, dish soap, or all-purpose cleaner. Common Good sells pumps and spray nozzles and has refilling stations nationwide (if there isn’t one near you, any refill pack of eco-friendly soap will do). Health-Ade bottles also make great tiny gardens using Urban Leaf garden kits. Get one of their kits online, slip it into an empty bottle filled with water, and after a couple weeks in a sunny spot, you’ll have your own delicious fresh herbs. Have other repurposing ideas? We’d love to hear them!

  • Which retail stores can I find Health-Ade?

    Health-Ade can be found at over 25,000 retail stores in the U.S. and parts of Canada. Our store locator is the best way to find a retail location. If you can’t find a store near you, check back soon for updates as our team is always working hard to expand availability!

  • Are you sold in Canada?

    We’re excited to share that Health-Ade is now available in Canada! Distribution is still somewhat limited, but our kombucha can be found in select retailers including Fairway Markets BC, Nature’s Fare, Market on Yates, Market on Millstream, SPUD, Urban Fare, and Pomme Natural Market. Stay tuned as Health-Ade will be available in more Canadian retailers this year.

  • My order says it was delivered, but I did not receive it.

    Please contact us with help@health-ade.com immediately. Our team will be more than happy to assist you with this inconvenience.

  • What are the Ingredients in Kombucha?

    Kombucha is made using 4 ingredients: water, tea, sugar, and a SCOBY.

    A SCOBY (stands for Symbiotic Culture of Bacteria and Yeast) is the culture that ends up turning sweet tea into kombucha, and it’s similar to what is used for fermenting real yogurt, kefir, and sourdough.

    Any kinds of flavors can be added to kombucha at any part of the process. Of course, like with anything else, the quality of ingredients and vessel you use will highly impact the end flavor and quality, so be sure to use glass and only use the best ingredients to brew and flavor.

    Please see our About Us page.

  • What is Kombucha?

    Kombucha is fermented tea, and it naturally contains probiotics and healthy organic acids. It has been consumed for thousands of years across countless cultures as a beverage that promotes health, and has recently been on a major rise in the US. A little tart and a little sweet, with just the right amount of bubbles, kombucha is a delicious natural treat!

  • What is a Kombucha Scoby?

    A SCOBY (Symbiotic Culture of Bacteria and Yeast) is the culture used to turn sweet tea into kombucha. It’s a cellulose matrix of friendly bacteria, yeasts, and enzymes (probiotics) that will eat the sugar in sweet tea and in exchange make bubbles and healthy organic acids. It may look weird, but it’s totally natural–and it’s similar to what is used to make many fermented foods, like real yogurt, kefir, and sourdough bread!

  • What are the Benefits of Kombucha?

    Kombucha is a food, not a drug or a supplement. So it’s best to look at kombucha like you look at a bag of carrots–delicious, natural, and makes you feel good. Of course, kombucha, like all fermented foods, naturally contain probiotics and healthy organic acids–and the science is strong around their benefit to our digestion and our bodies. In the end, try it and see how it makes YOU feel. That’s your best indication for what it’s benefit will be, beyond great taste!

  • Is Kombucha Tea?

    Kombucha is as much like tea as apple cider vinegar is apple juice…so NO, it’s not really thought of as a tea. It’s a fermented tea, and it tastes quite a bit different than tea. It’s cold, bubbly, and slightly tart/sweet.

  • Is It Easy to Make Kombucha?

    It IS easy to make kombucha, and we highly recommend it! You can find the recipe online, and here are a few tips: get the highest quality SCOBY you can find to start (we recommend kombuchakamp.com), use the best ingredients and highest quality flavors for your brew, and ferment in glass to prevent plastic and metal leaching. Also, be patient–it can take some time to get good at brewing–keep at it and you’ll get there!

  • How Often Should I Drink Kombucha?

    Kombucha is a food, not a drug or a supplement. So it’s best to look at kombucha like you look at a bag of carrots–delicious, natural, and makes you feel good. When you look at it like that, you’ll realize there is no “right” amount or “wrong” amount to drink. Drink as much as makes you feel good!

    Some like a ½ bottle, some like a full bottle–some like 4 bottles! There is no rule here, as it’s a natural food.

  • I Have Something in My Kombucha, Yuck!

    Kombucha is a fermented food, and in fermentation the cultures of probiotics like to form a cellulose matrix to live in (called a SCOBY). At Health-Ade, we try hard to filter that out before we bottle it, but sometimes the cultures can make it through. This is a totally natural part of the brew, and not indicative of anything foul or bad.

    Many here consider it a “bonus” because it’s arguably a big dose of the good stuff. At the same time, if you don’t like it, just don’t drink that part. It’s like the “mother” in apple cider vinegar.

  • Does Kombucha Have Vinegar in It?

    Real kombucha should not have any vinegar in it as an ingredient, although many mass-produced brands have opted to hasten their process by adding it as a filler. However, kombucha DOES end up having vinegar (acetic acid) and other types of acids (malic, tartaric, gluconic/glucoronic) in it because that’s what develops in fermentation: the SCOBY (the culture of probiotics in kombucha) eats the sugars and makes them healthy organic acids.

  • What is your Kombucha Recipe?

    We follow the ancient old-school recipe for kombucha. 1 cup of sugar per gallon of black/green tea, plus a splash of starter (aged kombucha) and a SCOBY. We let the kombucha ferment in primary and secondary fermentation naturally, and wait until SHE’S ready before we bottle and sell.

    We flavor ONLY with the best ingredients, like cold-pressed juice from organic produce that we buy straight from the local farms, and ferment in super small 2.5 gallon glass jars to prevent plastic and metal leaching.

    Basically, we make it the way you’d make it at home—just a lot of it. No one in the commercial space makes it quite like us, and we’re proud to be the most real kombucha on the market (we might be biased here, but we think that’s why we’re the best tasting too!)

  • What Happened to Sweet Thorn?

    Don’t worry, Sweet Thorn hasn’t totally disappeared from store shelves! This Superfood flavor got a makeover and a new name: Bubbly Rose!

    Always made the old fashioned way in small 2.5 glass batches to prevent plastic and metal leaching, Bubbly Rose bursts with flavors of Hawthorn Berry, Mangosteen and Rose. Check out our store locator to find Bubbly Rose near you!

  • What is Your Holiday Cheers Flavor?

    Our Holiday Cheers flavor is a once-in-a-year seasonal favorite that debuts each fall. This seasonal brew perfectly blends notes of ginger, allspice, chocolate and so much more. Trust us, it’s the perfect way to Spread the Cheers!

  • How Long Will Holiday Cheers be Available for Purchase?

    Great question! Our seasonal Holiday Cheers flavor will be on-shelf starting November 1st through the end of the year. Be sure to stock up at your local retailer and show us how you #SpreadTheCheers!

How much does shipping cost?

We offer free shipping! There are no additional shipping charges for orders placed in the US (not including Hawaii and Alaska).

Where do you ship to in the US?

Health-Ade can currently ship to all US states, excluding Alaska and Hawaii. Visit each product page to check if we deliver to your zip code and stay tuned for more exciting announcements on social media!

When will my order ship?

Due to the perishable nature of our products, all orders are fulfilled Mondays through Wednesdays. Orders received after 8:00 AM PST on Wednesdays will ship the following Monday. We appreciate your patience and hope our organic and raw kombucha will be worth the short wait!

How do I track my order?

When your order is processed, you will receive a fedex tracking number. Please use this tracking number for additional information regarding your shipment.

How are my items shipped?

We ship our kombucha in an insulated cooler with ice packs so that the product stays sufficiently chilled until you’re able to refrigerate and enjoy the bubbly goodness!

Do you ship to my country?

Health-Ade can currently ship to all US states, excluding Alaska and Hawaii. We unfortunately cannot delivery to international addresses at this time. Visit each product page to check if we deliver to your US zip code and stay tuned for more exciting announcements on social media!

KOMBUCHA RETURNS

Due to the nature of our beverage products, we do not accept returns for beverage products purchased from our website.

In-store purchases

Any returns or refunds for products purchased from a grocery store or from another location other than our website should be directed to where the product was purchased.

Thanks for choosing HEALTH-ADE | We make the best tasting and highest quality kombucha you can buy.

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