PRIVACY & SECURITY

Health-Ade recognizes the importance of your privacy.  This Privacy Policy describes the types of information we may collect from you when you visit our website or purchase products from our website, and our practices for using and protecting that information.

We may occasionally update this Privacy Policy without specific notice to you to reflect changes in our online information practices.  We encourage you to check the last updated date at the bottom of this Privacy Policy for any changes since your last visit.

Personally Identifiable Information

We do not collect personally identifiable information, such as your name, address, payment information, telephone number, email address, or profile picture unless you choose to provide it.

If you sign up for our newsletter, we will ask for your email address, and a few general questions to help us get to know you, such as whether you are a business or whether you are new to Health-Ade Kombucha.  We use this information to provide you with information and offers related to our products.  We may contact you from time to time using the email you provide, unless you request to opt-out as discussed in the “How to Opt-Out” section of this Privacy Policy, or request to unsubscribe by following the instructions for unsubscribing at the bottom or our emails.

When you purchase products from our website, we will collect your name, address, phone number, email address, payment information (e.g., credit card number, card expiration date, and security code), and the name, address, and phone number of any gift recipients.  This information is used to process your order.  We may also contact you via email or regular mail to provide you with information and offers related to our products, unless you opt-out at checkout or request to opt-out as discussed in the “How to Opt-Out” section of this Privacy Policy.  You may also unsubscribe from receiving our emails by following the instructions for unsubscribing at the bottom of our emails.  Gift recipients may also receive occasional information and offers relating to our products via email or regular mail.  We provide gift recipients the option to opt-out from receiving future communications from us by following the instructions in the “How to Opt-Opt” section of this Privacy Policy.  Gift recipients may also stop receiving future emails from us by following the instructions for unsubscribing at the bottom of our emails.

If you set up an account on our website, we will ask you to provide a username and password to allow you to reuse some information for future orders, make changes to your information, and to access your order history.  After setting up an account, you can access, review, correct, and/or delete information you have provided to us by logging into your account.  You may also ask us to assist you with correcting or deleting such information by contacting our customer service team at sales@health-ade.com or at (844) FERMENT / (844) 337-6368.

We are committed to complying with the Children’s Online Privacy Protection Act (COPPA).  This website is not directed to children under the age of 13, and we do not knowingly collect personally identifiable information from children under the age of 13.  If we become aware that we have received personally identifiable information from a child under the age of 13, we will delete such information from our records.  If you believe that we may have collected personally identifiable information from a child under the age of 13, please contact us at webmaster@health-ade.com.

Other Information We Collect and How We Use It

We collect Internet Protocol (IP) addresses from visitors to our website.  An IP address is a number that is assigned to the computer that you are using by your Internet Service Provider (ISP).  An IP address may be identified and logged automatically in our server log files whenever a user accesses the website, along with the time of the visit, and the pages that were visited.  Collecting IP addresses is a standard practice that is done automatically by many websites.  We use IP addresses for purposes such as calculating traffic data, helping diagnose server problems, and administering our website.

Our website uses cookies.  A cookie is a small file that is sent to your web browser and stored on your computer.  Cookies allow us to collect information such as your browser type, time spent on the website, pages visited, and other anonymous traffic data.  We and our service providers may use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using our website.  We also gather statistical information about the usage of the website to improve its design and functionality.  Cookies also allow account holders to save time by auto-populating some information during checkout on return visits.  Most web browsers automatically accept cookies, but they may also allow you to disable the use of cookies.  Please note that if you disable cookies, certain aspects of our website may not function properly.  The cookies from our website do not track any personally identifiable information about you, and the cookies do not extract any information from your computer.

Pixel tags, also known as web beacons or clear GIFs, may be used in connection with some portions of our website to track the actions of visitors or email recipients for measuring the success of our marketing campaigns and compiling statistics about the usage of our website.

We may also use third-party analytical tools to help us better understand how visitors use our website on an aggregate and non-personally identifiable basis.  The information collected by these analytical tools may provide us with information such as a search engine that referred you to our website, how you navigated around our website, and what you purchased.  This information helps us better serve you with more personalized information and product offerings.

We do not track your online activity across other websites or knowingly permit third parties to conduct online tracking while you visit our website.  As a result, our website does not respond to a browser’s “do not track” signal.

Information We May Share

We do not sell or otherwise share your personally identifiable information, except as described in this Privacy Policy.  We may share personally identifiable information that you provide to our website with service providers we retain to perform services on our behalf.  For example, our website uses a third-party payment service that uses your payment information to process payments.  These service providers are restricted from using or disclosing your information except as necessary to perform services on our behalf or to comply with legal requirements.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets.  Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee of such information to use the information you have provided to us in a manner that is consistent with this Privacy Policy.

We may disclose information about you if we are required to do so by law or legal process, to law enforcement or other government officials, or when we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Health-Ade, our customers, or others.

How We Protect Personally Identifiable Information

We maintain administrative, technical, and physical safeguards to protect against unauthorized disclosure, use, alteration, or destruction of the personally identifiable information you provide on this website.  Unfortunately, no data transmission or storage system can be guaranteed to be completely secure.  If you have reason to believe that your interaction with us is no longer secure, such as if you believe the security of your account has been compromised, please immediately notify us in accordance with the “How to Contact Us” section below.

How to Opt-Out

If you do not want us to provide you with information and offers related to our products, please email us at webmaster@health-ade.com and request to opt-out.

How to Contact Us

We welcome your comments and questions about this Privacy Policy, or about the information and products available on our website.

For questions or comments on this Privacy Policy or the information on our website, please contact us at webmaster@health-ade.com.

For questions or comments on your account, your order, or our products, please contact our customer service team at sales@health-ade.com or at (844) FERMENT / (844) 337-6368.

Last updated: September 23, 2017